FAQ
Depo Valve & Fittings
Frequently Asked Questions (FAQ)
Q: Do you have stock available?
A: Yes, we keep stock for most standard products. Orders can typically be shipped within 2 business days after payment.
Q: Do you have minimum order quantity (MOQ) requirements?
A: Stock items: No MOQ requirement Non-stock items:
•Stainless steel fittings: 30–100 pcs
•Stainless steel valves: 20–50 pcs
•Brass fittings: 200–500 pcs
•Brass valves: 200 pcs
We always try to offer flexible MOQ solutions for new customers.
Q: Can you provide samples? Is there a sample charge?
A: Yes, samples are available.
•Standard threaded fittings: Free samples
•Large-size or customized products: USD 50–100 Sample cost will be fully refunded after order confirmation.
Q: What is your standard delivery time?
A: Stock products: Within 2 days Stainless steel products: 7–15 days Brass products: 10–25 days
Most standard orders are completed within 7–30 days. Urgent orders can be prioritized.
Q: Are your products interchangeable with major brands?
A: Yes, our products are compatible with Parker, Swagelok, DK-LOK, and other international standards.
Q: Do you provide material certificates and technical drawings?
A: Yes, every shipment includes Mill Test Certificate (MTC) and detailed technical drawings. Our engineering team supports all technical needs.
Q: What is your warranty policy?
A: If any issue is caused by us, we provide free replacement, cover air freight cost, and ensure fast re-delivery.
Q: Do you support OEM or custom design?
A: Yes, we provide full OEM & customization services including manufacturing based on drawings and design optimization.
Q: What materials and standards do you comply with?
A: Materials: Stainless Steel 304, 316, 316L; Brass CW617N, C37700, lead-free options. Standards: ANSI, ASME, DIN, ISO, BSP, NPT.
Q: How do you ensure product quality?
A: Strict raw material inspection, precision CNC machining, 100% testing (if required), and full traceability before shipment.
Tel: +86-714-6387131
Phone: 86-18271622836
- Email: summer@hbfittings.net
- Add: Xialu District, Guilin North Road, #16, 11-12 Building
