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FAQ

Depo Valve & Fittings

Frequently Asked Questions (FAQ)

Q: Do you have stock available?

A: Yes, we keep stock for most standard products. Orders can typically be shipped within 2 business days after payment.

Q: Do you have minimum order quantity (MOQ) requirements?

A: Stock items: No MOQ requirement Non-stock items:
•Stainless steel fittings: 30–100 pcs
•Stainless steel valves: 20–50 pcs
•Brass fittings: 200–500 pcs
•Brass valves: 200 pcs
We always try to offer flexible MOQ solutions for new customers.

Q: Can you provide samples? Is there a sample charge?

A: Yes, samples are available.
•Standard threaded fittings: Free samples
•Large-size or customized products: USD 50–100 Sample cost will be fully refunded after order confirmation.

Q: What is your standard delivery time?

A: Stock products: Within 2 days Stainless steel products: 7–15 days Brass products: 10–25 days
Most standard orders are completed within 7–30 days. Urgent orders can be prioritized.

Q: Are your products interchangeable with major brands?

A: Yes, our products are compatible with Parker, Swagelok, DK-LOK, and other international standards.

Q: Do you provide material certificates and technical drawings?

A: Yes, every shipment includes Mill Test Certificate (MTC) and detailed technical drawings. Our engineering team supports all technical needs.

Q: What is your warranty policy?

A: If any issue is caused by us, we provide free replacement, cover air freight cost, and ensure fast re-delivery.

Q: Do you support OEM or custom design?

A: Yes, we provide full OEM & customization services including manufacturing based on drawings and design optimization.

Q: What materials and standards do you comply with?

A: Materials: Stainless Steel 304, 316, 316L; Brass CW617N, C37700, lead-free options. Standards: ANSI, ASME, DIN, ISO, BSP, NPT.

Q: How do you ensure product quality?

A: Strict raw material inspection, precision CNC machining, 100% testing (if required), and full traceability before shipment.

 

Contact Us
  • Tel: +86-714-6387131

  • Phone: 86-18271622836

  • Email: summer@hbfittings.net
  • Add: Xialu District, Guilin North Road, #16, 11-12 Building